Behind every emergency call is a calm voice guiding the way. During #NationalPublicSafetyTelecommunicatorsWeek, #SBCoFD highlights the dispatch professionals who work around the clock to support every response across the county.
CONFIRE Dispatchers Eileen Torres and Jessica Trice, Dispatch Supervisor Tim Franke and #SBCoFD Battalion Chief Bill Mahan, shared what it means to be the first point of contact in a crisis. From helping a child stay calm to coordinating the fastest response possible, their words reflect compassion, expertise, and a steady presence that callers can trust.
Their voices bring order when everything feels uncertain.
Dispatchers rely on a full set of tools including maps, GPS, and real-time coordination to help crews reach people fast, even in remote wilderness areas. They adapt in the moment, ask the right questions, and keep communication flowing until help arrives.
When someone calls 911, dispatch is already working to send the closest available units. It is a seamless process built on training, teamwork, and constant communication.
County Fire thanks every dispatcher for the skill, patience, and care brought to every call. Because of this team, help is always just a call away.