During #NationalPublicSafetyTelecommunicatorsWeek, #SBCoFD recognizes the calm voices on the other end of the line who provide clear direction and reassurance when it matters most.
In one remarkable call, CONFIRE Dispatcher Maria Arambula answered a 911 call from a six-year-old reporting that a parent had suddenly collapsed and was unresponsive. With the child frightened and unsure, Maria adjusted communication to match the child’s level, offering step by step guidance to assess the situation.
“Every time the chest rises, say ‘now,’” Maria instructed, calmly walking the child through checking for signs of breathing while emergency crews responded.
Thanks to Maria’s steady presence and clear instructions, paramedics arrived to find the parent breathing and receiving care.
To Maria and all dispatchers who provide strength, clarity, and support during urgent calls, thank you for being the calm in the chaos and a lifeline in every moment that counts.